same here! i have been very disappointed with time warner's road runner service for the past few months now. at least once a week my internet connection will drop out for at least a half an hour. everytime i call to report the outage (and i know it's some kind of outage because i'm never the only modem down) i get caught in time warner's customer service vortex. after repeating my account info and internet problems to at least 3 different customer service support agents, i finally get transferred to 'tier 3' support. by this time i've managed to make & eat lunch, grow 36 minutes older, and my internet connection has returned and there is nothing the 'tier 3' support agent can do since everything is working. my latest outage lasted 3 days! dsl is looking better & better!